About two months ago, we started receiving random data calls to one or our cell numbers at annoying times of day (e.g. 8:30am) from this number: (847) 557-1100 . After the first few, I looked it up, and found out that it belongs to a financial services (that is, debt collection) company, Arrow Financial Services.
Niles, Illinois (Headquarters)
5996 W. Touhy Avenue
Niles, IL 60714
(800) 279-0224 Toll Free
(847) 557-1100 Phone
(847) 647-9526 Fax
I figured that it's only natural that someone might have had that cell number before we did, with an associated debt -- we've had one such bit of crossed wiring before, which was resolved with a single phone call. I called Arrow, and they insisted our number wasn't in their system. After a few calls, we received a call from someone promising us we wouldn't be called again.
Then we were.
So I went ahead and talked to the FCC, who told me that when the company is a debt collection company, you go to the Federal Trade Commission instead. The FTC told me to send a certified mail "Cease Communication" letter to Arrow. I did, and they even signed for it.
Then they called again.
I called them yet again, reminded them that they'd signed for the letter and were now breaking FTC regulations, and they promised that they'd block our number, with a working time of two business days. More than a week later, we're still receiving calls.
Arrow Financial's tagline is "Arrow's technological advantage can work for you!" It's good that they said it can work for you, rather than saying it will work for you, because clearly one of their clients is getting shafted. They're wasting time and money harassing someone who owes no debts, and may well be unintentionallly failing to follow up on someone who does owe a debt instead. I'm afraid I can't recommend using Arrow Financial Services for debt collection, as they aren't able to get their act together and stop calling a nonproductive lead in violation of FTC rules.
My current policy is to simply file a new FTC complaint using this consumer complaint form every time Arrow Financial Services calls us. Though the FTC indicated they can not track down individual complaints, they do follow patterns of abuse and rules breaking. It's up to Arrow Financial Services not to continue this particular pattern.
I appreciate the fast and helpful service I received when I called both the FCC and the FTC.
Update: Arrow is being sued by the State of Illinois. You can read more about that, and how you can get involved, by clicking here.